退換貨政策

在好剪才髮物所 (SUPERBCUT PRO)，我們明白有時候您可能需要退換貨品，因此我們希望能為您提供一個滿意的流程。請仔細閱讀以下退換貨政策，以獲取有關退換貨的重要資訊。

1. 退換資格：
   • 要獲得退換貨的資格，商品必須是未使用過的、原包裝完好且與您收到時的狀態相同。
   • 由於衛生和安全原因，已開封/使用過的商品無法退換貨。
2. 退換時限：
   • 您必須在購買日起的30天內提出退換貨要求。
3. 退換程序：
   • 請聯繫我們的客戶服務團隊（ [email protected] ）以啟動退換貨流程。他們將指導您如何進行退換貨並提供相關指示。
   • 在聯繫客戶服務團隊時，請提供原始訂單資訊，包括訂單編號和退換貨原因。
   • 請注意，除非是訂單出貨錯誤或商品瑕疵，需要額外承擔退貨運費。
4. 退款：
   • 當我們收到並檢查退回的商品後，我們將通知您有關退款的狀態。
   • 如果您的退換貨經批准，我們將退還款項至您原始的付款方式。
   • 請根據您的金融機構政策，請給予7個工作天的時間，以便退款能正確處理並顯示在您的帳戶中。
5. 換貨和商店購物金：
   • 如果您想將商品換成不同的品項，請聯繫我們的客戶服務團隊以確認庫存情況。
   • 如果所需商品可用，我們將提供換貨指示。
   • 或者，我們也可以提供商店購物金，供您日後購物使用。

Returns and Exchange Policy

At 好剪才髮物所 (SUPERBCUT PRO), we understand that there may be occasions when you need to return or exchange a product, and we strive to provide you with a satisfactory process. Please read the following returns and exchange policy carefully to obtain important information regarding returns and exchanges.

Eligibility for Returns and Exchanges:

To be eligible for a return or exchange, the product must be unused, in its original packaging, and in the same condition as when you received it. Due to hygiene and safety reasons, opened or used products cannot be returned or exchanged.

Timeframe for Returns and Exchanges:

You must submit a request for a return or exchange within 30 days from the date of purchase.

Return and Exchange Procedure:

Please contact our customer service team at [email protected] to initiate the returns and exchange process. They will guide you on how to proceed and provide you with relevant instructions. When contacting our customer service team, please provide the original order information, including the order number and the reason for the return or exchange. Please note that unless it was a shipping error on our part or the product is defective, you may be responsible for the return shipping costs.

Refunds:

Once we receive and inspect the returned product, we will notify you regarding the status of your refund. If your return or exchange is approved, we will refund the amount to your original payment method. Please allow up to 7 business days for the refund to be processed and reflected in your account, depending on your financial institution’s policies.

Exchanges and Store Credit:

If you wish to exchange the product for a different item, please contact our customer service team to confirm the availability of the desired item. If the requested product is available, we will provide you with exchange instructions. Alternatively, we can offer you store credit for future purchases.

如果你有任何問題，請隨時與我們的客戶服務團隊聯繫。我們將竭誠為您提供協助和解答您的疑問。感謝您選擇好剪才髮物所 (SUPERBCUT PRO)！